Mercer takes pride living in the community. They burst into tears because it looks good.” I think the homeowners come home and see their patio that they haven’t seen look that good since their husband installed it. “It’s taking something that’s dirty or tired looking and waking it up and making it feel fresh.”Īdded Mercer: “People cry. “Even our guys who do it 50 hours a week still enjoy the process,” Mercer said. He still finds the work deeply satisfying today. Mercer founded the business in 1999 after working with a pool cleaning company and hearing many customers ask if he also could clean their decks and patios. The team is creating training videos in preparation to welcome franchise owners. Under Pressure also has plans in 2022 to launch a franchise model. I don’t want the soil to be neutralized a week after the washing because it was somehow affected by the chemicals.” I spent a lot of time, money and effort, I want them to look good. “If I had my own house washed, I would not want certain products used around my plantings. “I’m really focused on the importance of practicing what you preach,” Mercer said. The company tries to waste as little water as possible by reclaiming and filtering it. Under Pressure emphasizes its use of high-quality commercial-grade equipment and a commitment to environmental friendliness and sustainability. Subscriptions range from $50 to around $300 a month depending on the size of the home and the amount of initial work required. Mercer calls the maintenance service the future of the business - a way for homeowners to pay less per month while also providing Under Pressure with regular revenue. “The other part is the risk involved with homeowners doing things like climbing up on ladders to do gutters. “A lot of homeowners these days are so busy that they don’t have time or lack the knowledge to maintain some of the basics,” Mercer said. This involves his team visiting the homes of participating clients every year to inspect for potential problems and to maintain roofs, gutters and windows. Mercer also offers a popular annual maintenance service. The company performs about 1,500 to 2,000 soft washes a year. Soft washes are low-pressure washes that rely on a cleaning solution of soaps, mildew-cides, algaecides and other ingredients to break up grime and mold. This includes hot and cold pressure washes and what Mercer calls soft washes - the most common method of cleaning. Under Pressure provides a comprehensive washing service for homes and businesses. We used to be a company that would just say yes to every type of cleaning, but I’ve found that when we stick to what we’re good at, which is commercial, residential building and house washing, that’s where we really thrive.” Ī full refund will be provided for quality issues that are not resolved, in a reasonable amount of time, once communicated.“I went from a 10,000 square foot building to a 1,300 square foot building,” owner Mark Mercer said. Under Pressure backs all quality/service with a Money Back Service Guarantee. Under Pressure's quality of our work is only an requirement in our expectations in the Customer Experience. The same urgency continued through the potential inquiry six months after services are completed. Starting with the initial exterior cleaning inquiry. Every detail of our business is responded to with urgency. Our focus is on the complete CUSTOMER EXPERIENCE. Under Pressure views " quality of there service" as a result.only a small component of what c ustomers are entitled. Most service companies objectives focus only on the quality of their work. A white glove treatment is provided in every customer interaction. Under Pressure's core values was designed with simplicity to ensure expectations are easily understood.
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